Holiday in South Tyrol

Reservation:

Your booking is considered binding as soon as you have received written confirmation from us by email, fax or post and your deposit has been received. You can pay your deposit in the following ways:

• online via „click to pay“
• by indicating the number and expiry date of your credit card (with the exception of American Express and Diners Club)
• by bank transfer – our bank details are:
  Raika Olang
  IBAN: IT57L 08035 59040 000305000327
  SWIFT Code: RZSBIT 21505

Cancellation conditions:

Please inform us in good time if you need to cancel your holiday. No cancellation charges apply if you cancel more than 30 days before your date of arrival. In the case of notification less than 30 days before arrival, we shall charge you for the room according to the price lists and booking period. The same applies in the event of late arrival and premature departure. So that you do not incur any cancellation charges, we recommend that you take out our very reasonably priced holiday cancellation insurance.

Holiday cancellation insurance:

Something could always happen before your departure but with our cancellation insurance you are financially protected. If you have made a hotel reservation and you arrive late or even not at all or you have to break your stay off early, EU rules state that cancellation charges may be applied. In order to avoid any charges in such situations, we recommend that you take out a holiday cancellation insurance policy!

Dogs:

Bringing your dog is subject to a charge! However, we can recommend the nearby boarding kennels. Please be understanding of the fact that your four-legged friend may not enter the eating and wellness areas of our hotel.

Arrival and departure:

Your room will be available from around 1 pm on your day of arrival. We request that you vacate your room by 10.30 am on your day of departure. You have the opportunity to remain in the hotel on your day of departure and use all of the wellness facilities for a supplement of € 18 per person. Information on arriving by car, train or air is available here!

Payment methods:

For settling the bill we prefer cash or cheque. However, you can also settle your bill by debit or credit card (with the exception of American Express and Diners Club).

Room/apartment number:

Unfortunately, within the specific category we are unable to give a definite promise regarding the floor, location and number of the room or apartment.

This takes you to our rooms and apartments as well as our prices!